Nacrelia — Account deletion

Delete your Nacrelia account in the app or submit a request without the app.

Delete from the app (recommended)

Sign in to the Nacrelia account you want to delete.
Open the drawer and select Profile.
Select Delete account and confirm.

Once confirmed, you are signed out and associated personal data are scheduled for permanent deletion after a 30-day recovery period.

Signing in again with the same Apple or Google account before the 30-day deadline cancels the deletion request and restores your Nacrelia account. After the deadline, deletion is permanent and cannot be cancelled.

Request deletion without the app

If you cannot access the app, send a deletion request to Nacrelia Support. Include the email address used for your Nacrelia account and whether you signed in with Apple or Google. We will verify account ownership before scheduling deletion.

Request account deletion by email

Never send a password, authentication code, identity token, private key, or full purchase receipt. Support may ask for a limited verification step before processing the request.

Data that will be deleted

Identity and account profile
Account-synchronized favorites and history
AI feedback and content reports linked to the signed-in account

Aggregated, anonymized metrics may be retained without any link to your identity.

Store subscriptions

Deleting a Nacrelia account does not cancel or delete an Apple App Store or Google Play subscription. Premium purchases are verified from the store transaction and can be restored without a Nacrelia sign-in account. Manage or cancel the subscription through your Apple or Google store account.

Store transaction, entitlement, security-scoped device access, and records we must retain for fraud prevention or legal obligations may remain as described in our Privacy Policy.

Processing time

In-app requests sign you out immediately. Verified web requests are scheduled after ownership verification. You may cancel a pending request by signing in again before its deadline. Permanent deletion begins after 30 days; at that point the Nacrelia account and its account-owned data cannot be restored. Records required by law and store-controlled subscription records are excluded.

Support

Questions? Contact us at nacrelia.app@gmail.com.